Privacy Policy

Last updated: October 26, 2023

1. Introduction

AeroVoyage Group is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information when you access or use our services, including our website, mobile applications, and booking platforms. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you:

Personal Data

  • Identification Data: Name, date of birth, gender, passport details, visa information.
  • Contact Data: Email address, postal address, phone number.
  • Financial Data: Payment card details (processed securely by third-party payment processors), billing address.
  • Travel Preferences: Seat preferences, meal preferences, frequent flyer numbers, special assistance requirements.
  • Health Data: Relevant health information only if necessary for travel arrangements (e.g., medical conditions requiring special assistance), with your explicit consent.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

AeroVoyage Group uses the collected data for various purposes:

  • To provide and maintain our Service, including facilitating flight bookings, hotel reservations, and travel packages.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer support and respond to your inquiries.
  • To gather analysis or valuable information so that we can improve our Service.
  • To monitor the usage of our Service.
  • To detect, prevent and address technical issues.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

4. Disclosure Of Data

Business Transaction

If AeroVoyage Group is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Legal Requirements

AeroVoyage Group may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.
  • Protect and defend the rights or property of AeroVoyage Group.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.

5. Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain data protection rights, including the right to access, update, or delete the information we have on you. Please contact us to exercise these rights.

7. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

9. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@aerovoyagegroup.com
  • By visiting this page on our website: Contact Page
  • By phone: (415) 834-9000
  • By mail: 2847 Market Street, Suite 450, San Francisco, CA, 94103, USA